CERTUS Terms and Conditions

Maritime Certus 700 Terms and Conditions

1. MARITIME POSTPAID DATA AND TELEPHONY PACKAGES AND RATES

A. IRIDIUM CERTUS MARITIME MONTHLY PLANS – STANDARD POSTPAID PLANS. At the beginning of each billing cycle, Subscriber activated on a standard monthly plan is allocated a usage allotment (in MB) of IP data available for use upon plan activation. The subscriber IP data usage is decremented against the available in-Bundle data until exhausted. Any usage in excess of the in-Bundle data is charged at the applicable Overage Charge and any unused in-Bundle allotment at the end of the billing cycle is not carried over to the next billing cycle.
Plans are prorated upon activation. Subscriptions not activated at the beginning of the billing cycle will result in a proration of the monthly data allowance.

B. Monthly Recurring Charge (“MRC”). The MRC is charged for the first time at plan activation and thereafter during each bill cycle until deactivated. There is no plan suspend option at a discounted rate. Overage Charges, Streaming Data, and Telephony/Voice usage charges will be invoiced and paid on a post-paid basis. Subscriptions not activated at the beginning of the billing cycle will result in a proration of the MRC.

C. Term Commitment. Each plan requires a minimum term commitment and plan suspensions are not permitted. An early termination fee (“ETF”) will be assessed where applicable. No proration, credit, or data volume rollover or carry-forward will be transferred to a new plan in the event of early plan cancellation or termination.

D. Overage Charges. Once the included monthly data Bundle allowance has been exceeded, Subscriber will be charged overage at the applicable per MB rates, which will be calculated and invoiced by Iridium on a monthly basis.

E. Data Only Bundle. Telephony/Voice and Streaming Data Public static IP, plus one services, and other value-added services usage is considered out of bundle and will be invoiced monthly at the applicable standard rates.

F. Static Shared Group Pooling (“SSG”). Maritime Dual SIM SSG pooling is unavailable on the Iridium Certus Maritime Annual Plans. Max and Min of two (2) SIMs/terminals on the same vessel. Incremental surcharge of 10% applies to MRC (per SIM/Subscriber basis), data Overage Charges (on SSG billing cycle basis), and to applicable ETF. Not possible to participate in an SSG (dual-sim) and DSG simultaneously.

G. Dynamic Shared Group Pooling (“DSG”). Subscribers utilizing eligible Service plans are qualified for inclusion in a Dynamic Shared Group. Incremental surcharge of 10% applies to MRC (per Subscriber basis), data Overage Charges (on DSG billing cycle basis), and to applicable ETF. Reference DSG terms and conditions. DSGs are offered on a case-to-case basis and are contingent on both MetOcean and Iridium’s approval.

H. Data and VSAT Companion Packages and Prices. Please speak with MetOcean Sales for VSAT postpaid data and voice service rates.

I. VSAT Companion Service Terms and Conditions:

a. The VSAT Companion Service is to be used only as a secondary complementary service and only when integrated with an associated VSAT service provided by the VAR.
b. VAR shall ensure that, in every instance, subscriber installations are performed, and equipment is configured to route all subscriber
data communications to be transmitted and received via VAR’s VSAT Service whenever possible.
c. VAR shall also ensure that Iridium’s VSAT Companion Service is to be used for data communications only when such VSAT service is not available.

J. Detrimental Usage. Iridium reserves the right to temporarily throttle or suspend Iridium VSAT Companion Service to any Subscriber(s), with coincident notice to VAR, at any time, and for the period of time, when, in its sole judgment, Iridium determines that an installation or program task has not been performed. Further Iridium reserves the right to suspend and/or deactivate any and all VSAT Companion Subscribers with immediate effect and with coincident notice to VAR at any time that Iridium, in its sole judgment, determines that such service constitutes a threat to the integrity of the Iridium Communications System including its ability to serve other Iridium customers.

K. MetOcean offers two types of suspensions. One on the POP level, which suspends traffic from being allowed through the POP to the terminal. It will not prevent the terminal from sending the traffic, it only gets stopped once it reaches the POP. This is more a measure to quickly bring to a vessel’s attention and cut down on usage while leaving other services like telephony available. It does not prevent them from sending traffic out. The second type of suspension is a card or provider suspend. This will suspend the service at Iridium and prevent the terminal from sending data or starting a new data session.

2. MARITIME DUAL SIM STATIC SHARED GROUP POOLING (“SSG”) TERMS AND CONDITIONS. Certain plans have the option of SSG pooling, which allows activation of one additional SIM card for a secondary Iridium Certus terminal located/installed on the same vessel as the primary Iridium Certus terminal. The SSG creates a shared pool of two SIM cards sharing the same monthly data allowance (Bundle) and single MRC. A surcharge of ten percent (10%) is added to the MRC for the Certus SSG and any overage charges incurred. When applied to an SSG in this Section, each Subscriber shall consist of a maximum of two (2) SIMS/Terminals installed on a single ship.

A. The applicable Bundle size is fixed based on the MRC and does not fluctuate (and for avoidance of doubt is not 2x).

B. Overage Charges. If an SSG does not use all its Bundle in any given bill cycle it creates an underage with respect to data usage (“Under Allocation”) for which no overage charges are incurred and any Under Allocation expires at the end of the respective bill cycle. If an SSG uses more than the Bundle in any given bill cycle it creates an overage with respect to data usage (“Over Allocation”) and Overage Charges are applied on a per kB basis to the SSG, plus a ten percent (10%) surcharge.

C. SSG Plan Changes. Changes to the SSG plan selection shall be made coincident with the bill cycle date. Modifications to the SSG plan selection require 30-days written notice by SP to Iridium – Revenue Assurance. Changes to SSG plans will take effect on the next bill cycle coincident with bill cycle date.

D. Static Shared Group Pooling (“SSG”). Maritime Dual SIM SSG pooling is unavailable on the Iridium Certus Maritime Annual Plans or on the Iridium Certus® Maritime VSAT Monthly Plan.

3. IRIDIUM CERTUS MARITIME ANNUAL PLANS. The annualized plans (“Iridium Certus Maritime Annual Plans”) delivers a single block of IP data available for use upon plan activation that is based on a bundle of twelve (12) months of data typically available in the standard Iridium Certus Maritime plans.

A. Data Only Bundle. Telephony/Voice and Streaming Data usage is considered out of bundle and will be invoiced monthly at the applicable rates.

B. Annual Recurring Charge (“ARC”). The ARC is charged for the first time at plan activation and thereafter the annual renewal ARC is charged on the bill cycle closest to the anniversary date. The first month is prorated as of the date of activation for the days prior to the first regular bill cycle date following the initial activation. All plans are on an annual basis and there is no plan suspend option or refund for early termination. Prepayment in full of the ARC is required at the time of activation while all data Overage Charges, Streaming Data, and Telephony/Voice usage charges will be invoiced and paid on a post-paid basis.

C. Annual Commitment. Each plan requires a twelve (12) month term commitment and plan suspensions are not permitted. No proration, credit, or data volume rollover or carry-forward will be transferred to a new plan in the event of early plan cancellation or termination. VAR may activate a Subscriber, no earlier than 90 days from the prior activation with written consent74 from Iridium, on a new Iridium Certus Maritime Annual Plan prior to the end of the twelve (12) month Term Commitment.

D. Overage Charges. Once the included annual data bundle or allowance has been exceeded, the Subscriber will be charged overage at the applicable per MB rates, which will be calculated and invoiced by Iridium on a monthly basis.

E. Mixed Applicable Service Class DSG – Iridium Certus® 200, 350 and 700 Terminals. A single DSG may include subscribers within the DSG activated on a single common plan AND may consist of a mix of devices from Iridium Certus® 200, Iridium Certus® 350 – 700 Applicable Service Class(es).

F. Static Shared Group Pooling (“SSG”). Maritime Dual SIM SSG pooling is unavailable on the Iridium Certus Maritime Annual Plans.

4. Other Service Charges and Fees

A. Early Termination Fees – Term Commitment / Change Fee

a. The early termination fees (“ETF”) for each applicable plan are assessed if the Subscriber contract is deactivated prior to the end of the applicable Term Commitment.
b. Early termination fees are charged at a flat rate regardless of the time remaining in the Term Commitment period. If a Subscriber terminates the contract prior to the postpaid plan’s Term Commitment, an ETF for the service package(s) will be assessed on the next monthly invoice.
c. ETF applies to any change to a Subscriber’s service package prior to the end of the Term Commitment.

5. Fees for Utilizing Call Forwarding

a. Calls forwarded to PSTN number are charged at the Plan’s ISU to PSTN rate.
b. Calls forwarded to an ISU are charged at the Plan’s ISU to ISU rate.
c. Calls forwarded to voice mailbox are not charged.

Land Mobile Certus 700 Terms and Conditions

1. POSTPAID DATA AND TELEPHONY PACKAGES AND RATES

A. At the beginning of each billing cycle, a Subscriber activated on a Land Mobile Standard Monthly Plan is allocated a usage allotment (in MB) of IP data available for use upon plan activation. The subscriber IP data usage is decremented against the available in-Bundle data until exhausted. Any usage in excess of the in-Bundle data is charged at the applicable Overage Charge and any unused in-Bundle allotment at the end of the billing cycle is not carried over to the next billing cycle. Subscriptions not activated at the beginning of the billing cycle will result in a proration of the monthly data allowance.

B. Monthly Recurring Charge (“MRC”). The MRC is charged for the first time at plan activation and thereafter during each bill cycle until deactivated. There is no plan suspend option at a discounted rate. Overage Charges, Streaming Data, and telephony/Voice usage charges will be invoiced and paid on a post-paid basis. Subscriptions not activated at the beginning of the billing cycle will result in a proration of the MRC.

C. Term Commitment. Each plan requires a minimum term commitment and plan suspensions are not permitted. An early termination fee (“ETF”) will be assessed where applicable. No proration, credit, or data volume rollover or carry-forward will be transferred to a new plan in the event of early plan cancellation or termination.

D. Overage Charges. Once the included monthly data Bundle allowance has been exceeded, Subscriber will be charged overage at the applicable per MB rates, which will be calculated and invoiced by Iridium on a monthly basis.

E. Data Only Bundle. Telephony/Voice and Streaming Data Public static IP, plus one services, and other value-added services usage is considered out of bundle and will be invoiced monthly at the applicable standard rates.

F. Mixed Applicable Service Class DSG – Iridium Certus® 200, 350 and 700 Terminals. For the plans identified, a single DSG may include sub- scribers within the DSG activated on a single common plan AND may consist of a mix of devices from Iridium Certus® 200, Iridium Certus® 350 – 700 Applicable Service Class(es). For clarity, all such DSGs shall have a minimum 1 KB / 1,000 Byte charge per session, even when Certus 200 ISU Terminals are included in the DSG. Further, any DSG created under these plans which contain Certus 200 terminals must also include at least one (1) Certus 350 – 700 terminal.

G. Dynamic Shared Group Pooling (“DSG”). Subscribers utilizing eligible Service plans are qualified for inclusion in a Dynamic Shared Group. Reference DSG terms and conditions below. DSGs are offered on a case-to-case basis and are contingent on both MetOcean and Iridium’s approval.

H. Early Termination Fees (“ETF”) are accessed if the Subscriber is deactivated prior to the end of the applicable Term Commitment. Early termination fees are charged at a flat rate regardless of the time remaining in the Term Commitment period. If a Subscriber terminates the contract prior to the postpaid plan’s Term Commitment, an ETF for the service package(s) will be assessed on the next monthly invoice. ETF applies to any change to a Subscriber’s service package prior to the end of the Term Commitment.

I. MetOcean offers two types of suspensions. One on the POP level, which suspends traffic from being allowed through the POP to the terminal. It will not prevent the terminal from sending the traffic, it only gets stopped once it reaches the POP. This is more a measure to quickly bring to a vessel’s attention and cut down on usage while leaving other services like telephony available. It does not prevent them from sending traffic out. The second type of suspension is a card or provider suspend. This will suspend the service at Iridium and prevent the terminal from sending data or starting a new data session.

2. Fees for Utilizing Call Forwarding

A. Calls forwarded to PSTN number are charged at the Plan’s ISU to PSTN rate.
B. Calls forwarded to an ISU are charged at the Plan’s ISU to ISU rate.
C. Calls forwarded to voice mailbox are not charged.

3. DISCONTINUED PLANS (FOR ACTIVATIONS PRIOR TO JULY 1, 2021)

A. Any Subscriber activated on a plan (excluding the 5GB or 10GB plans) prior to July 1, 2021, may remain active on said plan, however, if deactivated for any reason, the Subscriber cannot be reactivated on any of these discontinued plans. As of July 1, 2021, these plans are no longer available for new activations or reactivations.

B. 5GB and 10 GB Plans. Any Subscriber activated on the 5GB or 10GB plan prior to March 15, 2021, may remain active on said plan, however, if deactivated for any reason, the Subscriber cannot be reactivated on any of these discontinued plans. As of March 15, 2021, the 5GB and 10GB plans are no longer available for new activations or reactivations.

Iridium Certus 100 and 200 Terms and Conditions

The Maritime and Land Mobile Certus 100/200 Airtime Service Plans are only available for use on Iridium 9770 based terminals operating at standard TX/ RX 22/88kbps or Iridium Certus® 200 terminals operating at 176/176 kbps or less.

1. IRIDIUM CERTUS 100/200 MONTHLY PLANS – STANDARD POSTPAID PLANS. At the beginning of each billing cycle, Subscriber activated on a standard Iridium Certus® 100 or 100/200 monthly plan is allocated a usage allotment (in MB) of IP Data available for use upon plan activation. The Subscriber IP Data usage is decremented against the available in-Bundle data until exhausted. Any usage in excess of the in-Bundle data is charged at the applicable Overage Charge and any unused in-Bundle allotment at the end of the billing cycle is not carried over to the next billing cycle.

A. Monthly Recurring Charge (“MRC”). The MRC is charged in advance for the first time at plan activation and thereafter during each bill cycle until deactivated. There is no plan suspend option at a discounted rate. Overage Charges will be invoiced and paid in arrears/on a post-paid basis.

B. Overage Charges. Once the included monthly data Bundle allowance has been exceeded, Subscriber will be charged overage at the applicable per MB rates, which will be calculated and invoiced by Iridium on a monthly basis (by billing period).

C. Data Only Bundle. Telephony/Voice usage is considered out of bundle and will be invoiced monthly at the applicable standard rates.

D. Dynamic Shared Group Pooling (“DSG”). Subscribers utilizing eligible Iridium Certus® 100/200 Service plans are qualified for inclusion in a Dynamic Shared Group, but only for Subscribers on the same plan and within the same Appliable Service Class. Please reference DSG terms and conditions. Pooling of VSAT (backup) plans is not allowed.

E. Early Termination Fees – Term Commitment / Change Fee. If a Subscriber is deactivated prior to the postpaid plan’s Term Commitment (as applicable), an ETF for the service package(s) will be assessed on the next monthly invoice. ETF applies to any change to a Subscriber’s Service plan or package prior to the end of the Term Commitment.

2. Misuse of Terminals. Iridium reserves the right to re-rate maritime-based terminals used with land-mobile applications, and vice versa.

3. Single-Applicable Service Class DSG Plans – Iridium Certus® 100 and 200 Terminals DSG. For the eligible plans, a single DSG may include subscribers within the DSG activated on a single common plan AND a single Applicable Service Class. For clarity, a DSG may not consist of devices from a mix of both Iridium Certus® 100 and Iridium Certus® 200 Applicable Service Classes.

4. Sustained Low-Usage Connections. MetOcean will apply an alternative session size for invoicing purposes for long and sustained open sessions lasting longer than 300 seconds (5 minutes) and transmitting less than 300 bytes per second. In such instances, the alternative session size for invoicing will be calculated as the product of the session duration in seconds multiplied by 300 bytes per second. MetOcean will invoice each session based on the greater of: (1) the actual payload message size, (2) the minimum session size (5 KB), or (3) the aforementioned time-based minimum byte size calculation (i.e., 300 bytes per second x session duration in seconds).

5. VPN options available

6. There are two suspension options available:

A. Suspend data will result in data charges as attempts to use data is captured at initiation and will be charged, however, due to the suspend the action will not be completed.
B. Suspend all services turns off all data and voice usage.

Iridium Certus DSG (Dynamic Shared Group – Pooling) Terms & Conditions

1. DYNAMIC SHARED GROUP (“DSG”). Subscribers may, for a surcharge, aggregate, or “pool” their monthly data allowance in a DSG. All subscribers within the DSG are activated on a single common plan and inherit the attributes (MRC, Data Speed, Usage Allotment) of the DSG to which they belong. A Subscriber unit changing plans or migrating to or from a DSG during a bill cycle may result in prorations to their monthly charges. Iridium reserves the right to limit the number of Subscriber units in a DSG as well as the number of DSGs.

2. Eligible Data Service Packages. Only postpaid data service package marked as eligible may be used as a service package for a DSG.

3. DSG Surcharges. Each subscriber in a DSG will be charged an incremental surcharge of 10% of their monthly MRC and the Data Overage Charges for the DSG will also incur the 10% surcharge.

4. Minimum DSG Participants. A DSG must consist of a minimum of five (5) Subscriber units (“Minimum DSG Participants”) after the Grace Period.

5. DSG Minimum Commitment Term. A DSG shall be maintained for a minimum twelve (12) month billing cycle term (“DSG Minimum Term Commitment”). Early termination of a DSG prior to the end of the DSG Minimum Term Commitment shall result in an early termination fee equal to the respective MRC multiplied by the number of Minimum DSG Participants. For avoidance of doubt, the DSG Minimum Commitment Term applies to the DSG and is separate from any Subscriber/device Term Commitment.

6. DSG Minimum Subscriber Grace Period. A DSG shall have a grace period of three (3) bill cycles from the beginning of the DSG Minimum Term Commitment (“Grace Period”) to achieve the Minimum DSG participants. After the Grace Period has expired, in the event that a DSG has less than the Minimum DSG Participants during a bill cycle, the DSG shall be billed an MRC equivalent to the aggregate MRC of the Minimum DSG Participants. Payment of such fee does not entitle actual participants of the DSG to additional allowance during that billing cycle.

7. DSG Overage Charges. Every billing cycle, each Subscriber unit participating in a DSG contributes its individual data allowance for that month to the DSG. The aggregate of all Subscriber unit allowances shall be the DSG Bundle. If the aggregate data usage of all Subscribers in a DSG exceeds the DSG Bundle, then all data usage exceeding the DSG Bundle will be billed at the overage rate for the DSG service package on a per MB basis and a 10% surcharge will be applied to data overage.

8. DSG Customer Entity. DSGs are designed to be homogenous and pertain to a common group or organization (e.g., a fleet, customer entity, or government body). Iridium reserves the right to require that DSGs pertain to such common groups or organizations and not simply be a collection of individual subscribers.