I am unable to obtain signal on my handset. What can I do to troubleshoot?

Confirm the following

1. The SIM card may not be locked in the SIM tray. Inspect the SIM tray and upon locking a little “click” will be heard.

2. The antenna is extended and angled at 45°. The angling is required because when holding the phone up to your ears at a 45°, the antenna is angled as well, this will ensure it is pointing straight up.

3. Iridium Service is provisioned by your service provider for the SIM installed in the phone.

Back to all news

Subscribe to our newsletter

Related News